Terms Of Service.

These Terms of Service govern the provision of User-Generated Content (UGC) services by People Say Ltd (the "Agency") to the Client (the "Brand"). By signing a Statement of Work (SOW) or settling an invoice, you agree to these terms.

1. Scope & “Building Blocks” Methodology

  • Service Definition: The Statement of Work (SOW) details the specific asset volume, style, and delivery schedule.

  • People Say Strategy: Clients acknowledge that Agency utilises its proprietary "Building Blocks" framework (Awareness, Consideration, Conversion) to structure content.

  • Credit Validity: Assets must be utilised within the timeframe specified in the SOW (e.g., 1 month for ‘Essentials’ and 3 months for ‘Factory’). Unused credits or revisions do not roll over and expire at the end of the term.

2. Intellectual Property (IP) & Usage Rights

  • Grant of License: Upon full and final payment , Agency grants a limited, non-exclusive license for the timeframe defined in the SOW (Standard: 12 months) for use on Paid Social, Organic Social, and DOOH.

  • Premium for Perpetual Use: Perpetual or broadcast usage is not included as standard and requires an explicit "Perpetual License" and premium fee.

  • Agency Portfolio Rights: Agency retains a perpetual, worldwide license to use delivered assets for self-promotion, case studies, and pitch decks.

3. Payment Standards

  • Standard Payment: For packages £1,000 and over, a 50% non-refundable deposit is due upfront ; the remaining 50% balance is due upon receipt of first drafts.

  • 100% Upfront Option: Any package tier may be purchased 100% upfront. Packages under £1,000 (e.g., UGC ‘Starter’) require 100% upfront payment before production commences.

  • Late Payment & Portal Suspension: Invoices not settled within 72 hours result in a 5% monthly late fee and immediate suspension of Brand Portal access and asset downloads.

  • Asset Release: Final high-resolution assets and "Building Block" segments are released only after the total balance is settled in full.

4. Revisions & Approval

  • Standard Revisions: Includes exactly one (1) round of editing-only revisions per asset to align with the original brief.

  • Scope Creep: Reshoots or changes to the original strategy constitute "Scope Creep" and require additional fees.

  • 48-Hour Feedback: Feedback must be provided via the Brand Portal within 48 hours. Failure to do so results in assets being "Deemed Approved," concluding the revision period and triggering final billing.

5. Revisions & Approval

  • No Guarantees: While assets are strategically optimised, Agency does not guarantee specific quantitative results such as ROAS, CTR, or Sales Targets.

  • Liability Cap: Agency’s total liability is limited to the fees paid under the SOW.

Questions? Speak to the team about our Terms of Service.

Email: support@peoplesay.co.uk

Phone: 01603 336781